At Eva Glow Box, customer satisfaction is our top priority. We take great care to provide high-quality products, including decorative candle vessels, cardboard candle boxes, and cotton candle wicks. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund and return policy below.
1. Return Eligibility
We accept returns under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- Returns must be initiated within 7 days of receiving the product.
- Products that were damaged during shipping are eligible for return or replacement, provided you contact us within 48 hours of receiving the damaged product.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Used candle wicks, vessels, or boxes.
- Products not in their original condition or missing essential parts.
- Custom or special orders.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to [[email protected]] with your order number, a description of the issue, and clear photos (if applicable).
- Approval Process: Once we receive your return request, we will review it and notify you of its status within 2 business days.
- Return Instructions: If approved, we will provide instructions on how to return the product. Please note that the return shipping costs will be your responsibility.
4. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued as follows:
- Refund Method: All refunds will be issued via cash.
- Processing Time: Refunds will be processed within 5-7 business days after approval.
- Cash Refunds: Since we only offer Cash on Delivery, we do not provide cash refunds.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [[email protected]] within 48 hours of receiving the product.
6. Cancellations
Since we only offer Cash on Delivery, orders can be canceled before the item is shipped. Please contact us at [[email protected]] as soon as possible if you wish to cancel an order.
7. Contact Us
If you have any questions about our Refunds and Return Policy, please contact us at [email protected].